These terms apply when you book home services with Prime Life Home. When you accept a quote, you enter an agreement with us on these terms.
Who you are dealing with
You book the service with Prime Life Home. We carry out the work ourselves or through experienced local contractors we approve and assign. Either way, Prime Life Home is responsible to you for the service and our guarantee applies.
Quotes
- We give you a clear quote before any work starts. For larger jobs we may quote after an on-site look.
- A quote is valid for 30 days unless we say otherwise.
- Prices are quoted excluding GST; GST is added where applicable.
- If the job turns out to be materially different from what was described, we may need to re-quote before continuing.
Booking, cancellations & access
- Please give at least 24 hours notice to cancel or reschedule. Late cancellations may incur a fee to cover the booked time.
- Please make sure we can access the property at the agreed time. If we cannot get in, a call-out fee may apply.
Payment
- We accept bank transfer, cash and card.
- Payment is due within 7 days of the work being completed. Please use your invoice number as the reference.
Our guarantee
If you are not happy with the work, tell us within 48 hours and we will come back to put it right at no charge. For bond cleans, if the property manager flags cleaning issues at the final inspection, we re-clean those areas free of charge.
Liability
We take care with your property and hold the cover appropriate to the work. Where the Consumer Guarantees Act applies, your rights under that Act are not affected. To the extent the law allows, our liability for any claim is limited to re-performing the service or the amount you paid for it, and we are not liable for indirect or consequential loss.
General
These terms are governed by New Zealand law. If any part cannot be enforced, the rest still applies. Questions? Email [email protected] or call 09 886 9886.